The cheapest denialis the one that never happens.
Many denials are decided before the patient arrives: inactive cover, a service not included, an approval nobody requested. We check first.
- Service
- 03 / 05
- Pricing
- Retainer or included
§ 01Why it matters
Eligibility and authorisation errors are among the most preventable causes of denial. They’re also among the hardest to fix after the fact — some payers won’t approve retroactively at all.
§ 02Scope
What’s included.
- (a)
Eligibility verification
Cover, benefits and limits checked for scheduled appointments ahead of time.
- (b)
Pre-authorisation requests
Requests prepared and submitted with the documentation the payer needs.
- (c)
Tracking and renewal
Approvals tracked to their expiry, with renewals requested before they lapse.
- (d)
Front-desk alerts
Clear flags to your team when cover or approval is missing — before the visit.
§ 03Method
How it runs.
- Step 1
Schedule feed
We receive upcoming appointments through agreed access.
- Step 2
Check
Cover and authorisation requirements checked per payer.
- Step 3
Request
Missing approvals requested with documentation.
- Step 4
Flag
Anything unresolved is flagged to your team in time.
- Step 5
Track
Approvals logged against the claim they belong to.
§ 04What you see
- A daily or weekly status list of upcoming appointments
- An authorisation log with expiry dates
- Monthly summary of issues caught before the visit
§ 05A good fit if
- You see high volumes of insured patients
- Your services often need prior approval
- Denials for eligibility or authorisation keep recurring
§ 06Fee
Retainer or included
Compare pricingA fixed monthly retainer of [[RETAINER_FEE]], or included in full revenue cycle management.
§ 07Questions
Questions about Eligibility & Pre-authorisation
- How far ahead do you need the schedule?
- Ideally [[ELIGIBILITY_LEAD_DAYS]] working days, so there is time to request approvals that take longer.
- Do you contact patients?
- Only if agreed. By default we work with payers and flag issues to your team.