Questions,answered plainly.

We work with providers worldwide. Before we start, we confirm the payers, claim formats and privacy law that apply to you, and whether we can work with them.

You give us read-only access to a sample of denied and unpaid claims under a data processing agreement. We return written findings with an estimated recoverable amount. There’s no charge and no obligation.

No. We work inside the system you already use, with named accounts you can revoke at any time.

No. Recovery depends on your claims, payers and documentation. The audit gives you an estimate before you commit, and success-based pricing means our fee depends on what’s actually recovered.

No. We work only for healthcare providers — clinics, hospitals, labs and practices. We don’t represent individual patients or policyholders.

Under a signed data processing agreement, through your systems or our separate secure portal, and in line with the health privacy law that applies to you. Never through this website or by email.

One of three models: a success fee on recovered claims, a percentage of monthly collections, or a fixed monthly retainer. We recommend one after the audit.

Yes. Notice periods are set out in the agreement — [[NOTICE_PERIOD]] is our standard. Your data is returned or deleted as the data processing agreement specifies.

No. It’s lifestyle coaching: habits, routines, energy, focus, stress management and balance. It isn’t medical or psychological treatment. For health concerns, please see a qualified professional.

Yes, by video. Times are shown in your own timezone when you book.

Yes. Corporate wellbeing programs include workshops and multi-week team programs. Tell us about your team on the booking page.

Solace Health FZE LLC is a free zone company registered in Ajman, in the United Arab Emirates. You can read more on the About page.

Both are about taking pressure off people who look after others. They are run as separate services with separate teams and separate terms.